Who We Are DLF Movement("we," "us," or "our") operates the website lovitzo.com(the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders.
Shipping Range
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Delivery Area: We currently ship within the United States of America (USA) and the United Kingdom (UK).
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Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
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Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Berlin) will be processed the same day; those placed after will be processed the next business day.
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No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
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Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination. Monday to Friday.
Total Delivery time
Processing time + delivery time 5-7 business days, Monday to Friday.
Order Communication and Tracking
- Upon successful placement of your order, you will receive an order confirmation email containing your unique order number for future reference.
- Once your order has been dispatched, you will receive a separate shipping confirmation email containing the relevant shipping details, including a tracking number where available. The current status of your order may also be reviewed at any time via our order tracking page.
- You will receive ongoing shipping status updates throughout the delivery process, including a final notification confirming successful delivery of your order.
Shipping Process
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Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Address Changes and Incorrect Addresses
- Requesting an Address Change: If you need to update or correct the delivery address on your order, please contact us as soon as possible. Address changes can be accommodated within 24 hours of order placement, or until the order has been shipped — whichever occurs first. Once an order has been dispatched, the shipping address can no longer be modified.
- Incorrect Address Provided by Customer: It is the customer's responsibility to ensure that all shipping details provided at checkout are complete and accurate. We are not liable for orders that are delayed, returned, or lost as a result of an incorrect or incomplete address supplied by the customer. In such cases, any additional shipping fees required to reship the order will be borne by the customer.
- How to Request a Change: To request an address change or to report an incorrect address, please email us immediately at
contact@lovitzo.com with your order number and the corrected delivery address
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
Returns
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Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Hours:Monday to Friday between 9:00 am to 5:00 pm CET.
Business Details
Website name: Lovitzo.com
Company name: DLF Movement
Address : Zuidzijde Haven 39 a, 4611HC, Bergen op Zoom, Netherlands
E-Mail: contact@lovitzo.com
Phone: +1 (740) 660-3742
TAX Number: NL004134337B46
Customer service: Monday to Friday between 9:00 am to 5:00 pm CET.
